Return Policy

Last Updated: October 19, 2026

Return Eligibility

Customers may request a return within 30 calendar days from the date you receive your order. Items must be unused, undamaged, and kept in original packaging. Customized, perishable, clearance goods cannot be returned unless defective.

Return Address

Chongqing Yalexuan Technology Co., Ltd. No.1-26, Tianwen Avenue, Nan'an District, Chongqing, China

Return Process

1. Submit your return request via email: support@cublixo.shop. Please provide your order number and photos of the product.
2. Wait for our team to approve your return request and send return instructions.
3. Ship the item back to the provided return address at your own shipping cost, unless the defect is caused by us.
4. We will inspect the returned goods after receipt. Refund will be processed within 5–7 business days after inspection approval.

Refund Notes

Refunds will be issued to your original payment method. Bank processing delays may apply. Shipping fees of the original order are non-refundable except for our error.

Prohibited Items Statement

We do not sell pornography, adult products, weapons, tactical equipment, counterfeit or infringing goods. Any return requests related to these prohibited items will be rejected.

Contact Email: support@cublixo.shop

Phone: +86 19854853427

Service Hours: Monday to Friday, 9:00 AM – 18:00 PM (UTC+8)